Faq

1. Are your outdoor rugs truly weather-resistant?

Yes! All AuroraShip outdoor rugs are made from 100% polypropylene—a durable, non-absorbent synthetic fiber that resists fading, mold, mildew, and water. They’re designed to withstand sun, rain, snow, and heavy foot traffic without degrading.
 

2. How fast do you ship orders?

We pride ourselves on fast delivery. In-stock rugs typically ship within 24 business hours. Most U.S. customers receive their order in 2–5 business days via our trusted carriers. Expedited shipping is available at checkout.
 

3. What does your warranty cover?

We offer the best warranty in the outdoor rug industry:
  • 5-year limited warranty against manufacturing defects
  • 3-year coverage for color fading (under normal UV exposure)
  • No-hassle claims process—just contact us with your order number
Note: Warranty excludes damage from improper cleaning, sharp objects, or pet chewing.
 

4. How do I clean and maintain my outdoor rug?

It’s easy!
  • Routine care: Shake out debris or vacuum (no beater bar).
  • Spills/stains: Rinse with a garden hose and mild soap.
  • Deep clean: Use a soft brush and oxygen-based cleaner (avoid bleach).
  • Storage: Roll (don’t fold) and store in a dry place during harsh winters.
Our rugs dry quickly and won’t retain odors or moisture.
 

5. Do your rugs work on decks, patios, and concrete?

Absolutely! Our rugs are ideal for wooden decks, stone patios, concrete balconies, pool surrounds, and even grass (with a rug pad for stability). The flat-weave design prevents tripping and allows airflow underneath.
 

6. Can I use your rugs indoors too?

Yes! While built for outdoors, many customers love them indoors—especially in high-traffic areas like entryways, mudrooms, and kitchens. They’re soft underfoot, easy to clean, and add bold style anywhere.
 

7. What if I’m not satisfied with my rug?

We offer a 30-day satisfaction guarantee. If your rug isn’t perfect for your space, return it in unused condition for a full refund (minus return shipping). Just reach out—we’ll make it right.
 

8. Do you offer samples?

Currently, we don’t offer physical swatches, but all product photos are color-calibrated, and we provide detailed material & dimension specs. Plus, our fast shipping means you can see and feel your rug quickly!